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correo no deseado o spam.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"*Si ya eres cliente WOM, recibirás el código QR en el correo que ya tienes registrado con nosotros. Puedes actualizar tu correo electrónico en nuestras tiendas o a través de nuestros diferentes canales de atención:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"- Revisa ","nodeType":"text"},{"data":{"uri":"https://www.wom.cl/estamos-contigo/#sucursales"},"content":[{"data":{},"marks":[{"type":"underline"},{"type":"bold"}],"value":"aquí ","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"nuestra red de sucursales. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"- WhatsApp:","nodeType":"text"},{"data":{"uri":"https://api.whatsapp.com/send/?phone=56935223070&text=hola!+necesito+actualizar+mi+correo+electronico+para+recibir+el+qr+de+eSIM"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"+56 9 3522 3070","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"La solicitud debe ser realizada por el titular, o contar con un poder notarial otorgado por este.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"id":"713fc42f-ac6a-5abd-af0d-4a8ae509c37c","name":"Esim - ES - Si tengo preguntas relacionadas a eSIM, ¿dónde puedo preguntar?","question":"Si tengo preguntas relacionadas a eSIM, ¿dónde puedo preguntar?","answer":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Encuentra todo lo que necesitas saber saber sobre eSIM en nuestro ","nodeType":"text"},{"data":{"uri":"https://www.wom.cl/centro-de-ayuda/"},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"centro de ayuda","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"También puedes resolver tus dudas a través de nuestros canales regulares de atención.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"id":"18430475-d4d1-555c-9272-3bc30b146625","name":"Esim - ES - ¿Cómo configuro mi eSIM?","question":"¿Cómo configuro mi eSIM?","answer":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Puedes revisar las guías de configuración de eSIM aquí:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"- ","nodeType":"text"},{"data":{"uri":"https://www.wom.cl/bases/bases/documents/2022/julio/Guia-iOS_eSIM-WOM.pdf"},"content":[{"data":{},"marks":[{"type":"underline"},{"type":"bold"}],"value":"iOS","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"- ","nodeType":"text"},{"data":{"uri":"https://www.wom.cl/bases/bases/documents/2022/julio/Guia-Android_eSIM-WOM.pdf"},"content":[{"data":{},"marks":[{"type":"underline"},{"type":"bold"}],"value":"Android","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Para más información te recomendamos visitar los sitios de soporte de Apple, Samsung y Huawei que están indicados en nuestro sitio web. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"id":"49c8698f-cb6d-5c22-98b4-9183c5c32aed","name":"Esim - ES - ¿Por qué no puedo instalar la eSIM si mi equipo es compatible? ","question":"¿Por qué no puedo instalar la eSIM si mi equipo es compatible? ","answer":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Algunos equipos pueden tener la funcionalidad de eSIM deshabilitada por configuración del operador, te recomendamos contactar a tu operador actual para solicitar el desbloqueo.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Otra alternativa es que tu teléfono compatible no se encuentre actualizado. Revisa en ajustes y actualízalo a la última versión disponible.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Para verificar si tu equipo es compatible con eSIM, marca *#06# y revisa si aparece en la pantalla un código llamado EID.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"id":"6465fd57-39d4-51d2-a097-1e62f40a2afa","name":"Esim - ES - ¿Puedo cambiar la eSIM a otro dispositivo una vez que ya la instalé?","question":"¿Puedo cambiar la eSIM a otro dispositivo una vez que ya la instalé?","answer":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"La eSIM WOM puede configurarse en distintos dispositivos, es decir, puedes desinstalarla y utilizar tu código QR único para volver a activarla en el mismo dispositivo y otro dispositivo compatible.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Revisa cómo hacerlo en las guías de configuración de eSIM:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"- ","nodeType":"text"},{"data":{"uri":"https://www.wom.cl/bases/bases/documents/2022/julio/Guia-iOS_eSIM-WOM.pdf"},"content":[{"data":{},"marks":[{"type":"underline"},{"type":"bold"}],"value":"iOS","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"- ","nodeType":"text"},{"data":{"uri":"https://www.wom.cl/bases/bases/documents/2022/julio/Guia-Android_eSIM-WOM.pdf"},"content":[{"data":{},"marks":[{"type":"underline"},{"type":"bold"}],"value":"Android","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"¡Importante! Si desinstalas la eSIM de tu dispositivo, tu plan seguirá activo. Si quieres deshabilitarlo, deberás seguir el conducto regular, al igual que con una SIM tradicional.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"id":"962a1678-5cdd-584c-acb7-bca320df10d7","name":"Esim - ES - Si desinstalé la eSIM de mi dispositivo, ¿puedo volver a instalarla?","question":"Si desinstalé la eSIM de mi dispositivo, ¿puedo volver a instalarla?","answer":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"si desinstale la esim del dispositivo ¿Puedo volver a instalarla?","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"La eSIM WOM puede configurarse en distintos dispositivos, es decir, puedes desinstalarla y utilizar tu código QR único para volver a activarla en el mismo dispositivo y otro dispositivo compatible.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Revisa cómo hacerlo en las guías de configuración de eSIM:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"- ","nodeType":"text"},{"data":{"uri":"https://www.wom.cl/bases/bases/documents/2022/julio/Guia-iOS_eSIM-WOM.pdf"},"content":[{"data":{},"marks":[{"type":"underline"},{"type":"bold"}],"value":"iOS","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"- ","nodeType":"text"},{"data":{"uri":"https://www.wom.cl/bases/bases/documents/2022/julio/Guia-Android_eSIM-WOM.pdf"},"content":[{"data":{},"marks":[{"type":"underline"},{"type":"bold"}],"value":"Android","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"¡Importante! Si desinstalas la eSIM de tu dispositivo, tu plan seguirá activo. Si quieres deshabilitarlo, deberás seguir el conducto regular, al igual que con una SIM tradicional.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"id":"310c8b00-ce95-5c81-8d15-060b36ee8bc7","name":"Esim - ES - ¿Puedo usar mi tarjeta física al mismo tiempo que mi eSIM?","question":"¿Puedo usar mi tarjeta física al mismo tiempo que mi eSIM?","answer":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"La eSIM de WOM tiene su propio número. Al instalarla, tu teléfono funcionará en modalidad dual SIM. Es decir, podrás usar ambos números y tú seleccionas cual utilizar como línea principal o secundaria. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Una vez activada, puedes darle múltiples usos, como por ejemplo:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"- Si tienes 2 líneas, puedes configurar un número para las llamadas del trabajo y otro número para las llamadas personales.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"- Si tienes 2 líneas, puedes tener un plan de datos y un plan de voz por separado.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"¡Importante! Algunos sistemas operativos no permiten el uso simultáneo de dos sim, perdiendo la señal y datos de una al utilizar la otra.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Ej: Al utilizar Waze con datos móviles de la SIM1 y recibir un llamado en la SIM2, Waze dejará de funcionar.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"id":"2c17fa4b-cfb4-530e-b5c7-a4ce9fa551de","name":"Esim - ES - ¿Puedo usar dos eSIM al mismo tiempo?","question":"¿Puedo usar dos eSIM al mismo tiempo?","answer":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"No todos los dispositivos y sistemas operativos permiten utilizar dos eSIM en simultáneo. Por lo que si ya tienes una eSIM activa en tu teléfono, existe la posibilidad que sólo puedas usar una a la vez.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"id":"e5f160e2-e2b4-5d08-b140-8699f8343f1a","name":"Esim - ES - ¿Cómo puedo escanear el código QR?","question":"¿Cómo puedo escanear el código QR?","answer":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Solo debes ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"abrir la cámara*","nodeType":"text"},{"data":{},"marks":[],"value":" en uno de los teléfonos compatibles y leer el código QR. Una notificación te llevará al proceso de instalación. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"También puedes revisar las guías de configuración de eSIM aquí:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"- ","nodeType":"text"},{"data":{"uri":"https://www.wom.cl/bases/bases/documents/2022/julio/Guia-iOS_eSIM-WOM.pdf"},"content":[{"data":{},"marks":[{"type":"underline"},{"type":"bold"}],"value":"iOS","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"- ","nodeType":"text"},{"data":{"uri":"https://www.wom.cl/bases/bases/documents/2022/julio/Guia-Android_eSIM-WOM.pdf"},"content":[{"data":{},"marks":[{"type":"underline"},{"type":"bold"}],"value":"Android","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"*No se recomienda el uso de aplicaciones para lectura de códigos QR.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"id":"570af52f-a5a4-5704-a74e-6c3bbd0101bc","name":"Esim - ES - ¿Qué pasa con mi número actual?","question":"¿Qué pasa con mi número actual?","answer":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Al instalar la eSIM, tu teléfono funcionará en modalidad dual SIM. Es decir, podrás usar ambos números y tú seleccionas cual utilizar como línea principal o secundaria. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"id":"adfe5ee3-f7bb-595e-b02a-55047e48c6be","name":"Esim - ES - ¿Qué pasa con mi plan actual?","question":"¿Qué pasa con mi plan actual?","answer":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Al instalar la eSIM, tu teléfono funcionará en modalidad dual SIM. Es decir, podrás usar ambos números y tu seleccionas qué plan de datos utilizar.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"id":"506402bc-4905-5a99-a5e0-28fc1e677f2a","name":"Esim - ES - ¿Por qué la eSIM dejó de funcionar y está sin señal?","question":"¿Por qué la eSIM dejó de funcionar y está sin señal?","answer":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Si es iPhone, revisa en Configuración -> General -> Información -> parte inferior de la página donde dice “Red: No disponible”, justo sobre “Operador: WOM”, haz clic en “No disponible”, en caso diga “Teléfono no permitido”: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"- Si el equipo fue comprado en el extranjero, al homologarlo puede que no hayas indicado los dos IMEI de tu equipo. Revisa ","nodeType":"text"},{"data":{"uri":"https://www.wom.cl/sello-multibandas/"},"content":[{"data":{},"marks":[],"value":"aquí","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" en la parte inferior si la “IMEI2” de tu equipo está registrada para uso en Chile. En caso contrario, deberás realizar el proceso de homologación www.multibanda.cl ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"- Si el equipo fue comprado en Chile, puede ser que su operador no registró ambos IMEI, revisa ","nodeType":"text"},{"data":{"uri":"https://www.wom.cl/sello-multibandas/"},"content":[{"data":{},"marks":[],"value":"aquí","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" en la parte inferior si la “IMEI2” de tu equipo está registrada para uso en Chile. En caso contrario, deberás contactar al operador o tienda que vendió el equipo para que regularice esta situación. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"id":"41fbac73-6bca-5af4-8e46-f863be010504","name":"Esim - ES - Me llegó un mensaje que dice que inscriba mi móvil o será bloqueado en 30 días. ¿Qué hago?","question":"Me llegó un mensaje que dice que inscriba mi móvil o será bloqueado en 30 días. ¿Qué hago?","answer":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Si tu equipo fue comprado en el extranjero, al homologarlo puede que no hayas indicado los dos IMEI de tu equipo. Revisa ","nodeType":"text"},{"data":{"uri":"https://www.wom.cl/sello-multibandas/"},"content":[{"data":{},"marks":[],"value":"aquí","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" en la parte inferior si la “IMEI2” de tu equipo está registrada para uso en Chile. En caso contrario, deberás realizar el proceso de homologación www.multibanda.cl","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Si tu equipo fue comprado en Chile, puede ser que tu operador no registró ambos IMEI, revisa ","nodeType":"text"},{"data":{"uri":"https://www.wom.cl/sello-multibandas/"},"content":[{"data":{},"marks":[],"value":"aquí","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" en la parte inferior si la “IMEI2” de tu equipo está registrada para uso en Chile. En caso contrario, deberás contactar al operador o tienda que vendió el equipo para que regularice esta situación. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Si ambos IMEI de tu teléfono aparecen ","nodeType":"text"},{"data":{"uri":"https://www.wom.cl/sello-multibandas/"},"content":[{"data":{},"marks":[],"value":"aquí","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" no deberías tener inconvenientes.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"id":"e9bdf57c-00eb-5427-8928-074d6b8b0feb","name":"Esim - ENG - Which devices are compatible with eSIM?","question":"Which devices are compatible with eSIM?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"To find out if your device is compatible, check the following ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.wom.cl/bases/bases/documents/2022/julio/Equipos-Compatibles_eSIM-WOM.pdf"},"content":[{"nodeType":"text","value":"list","marks":[],"data":{}}]},{"nodeType":"text","value":".","marks":[],"data":{}}]}]}}},{"id":"826d0894-3f37-589e-a609-44c0162b624e","name":"Esim - ENG - Does the eSIM have a cost?","question":"Does the eSIM have a cost?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"WOM's eSIM is free.","marks":[],"data":{}}]}]}}},{"id":"264614dd-acd2-50a4-ae89-a63f3e3bece5","name":"Esim - ENG - I haven't received the QR code by email","question":"I haven't received the QR code by email","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you requested an eSIM and haven't received the email, please check your spam or junk mail folder.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"*If you are already a WOM customer, you will receive the QR code at the email address you already have registered with us. You can update your email address at our stores or through our various customer service channels:","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n- Check our branch network ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.wom.cl/estamos-contigo/#sucursales"},"content":[{"nodeType":"text","value":"here","marks":[],"data":{}}]},{"nodeType":"text","value":".","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"- WhatsApp: ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://api.whatsapp.com/send/?phone=56935223070&text=hola!+necesito+actualizar+mi+correo+electronico+para+recibir+el+qr+de+eSIM"},"content":[{"nodeType":"text","value":"+56 9 3522 3070","marks":[],"data":{}}]},{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\nThe request must be made by the account holder or with a notarized power of attorney granted by them.","marks":[],"data":{}}]}]}}},{"id":"55c855d2-06ee-5433-8229-e4053314a52e","name":"Esim - ENG - If I have questions related to eSIM, where can I ask?","question":"If I have questions related to eSIM, where can I ask?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Find everything you need to know about eSIM in our ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.wom.cl/centro-de-ayuda/"},"content":[{"nodeType":"text","value":"help center","marks":[],"data":{}}]},{"nodeType":"text","value":".","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\nYou can also get your questions answered through our regular support channels.","marks":[],"data":{}}]}]}}},{"id":"027469fb-d830-54e2-867e-aa03c556be5e","name":"Esim - ENG - How do I set up my eSIM?","question":"How do I set up my eSIM?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You can review the eSIM setup guides here:","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"- ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.wom.cl/bases/bases/documents/2022/julio/Guia-iOS_eSIM-WOM.pdf"},"content":[{"nodeType":"text","value":"iOS","marks":[],"data":{}}]},{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"- ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.wom.cl/bases/bases/documents/2022/julio/Guia-Android_eSIM-WOM.pdf"},"content":[{"nodeType":"text","value":"Android","marks":[],"data":{}}]},{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"For more information, we recommend visiting the Apple, Samsung, and Huawei support sites listed on our website.","marks":[],"data":{}}]}]}}},{"id":"46795569-74e7-5fd7-b782-c4bb94f2d7dd","name":"Esim - ENG - Why can't I install the eSIM if my device is compatible?","question":"Why can't I install the eSIM if my device is compatible?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Some devices may have eSIM functionality disabled by the carrier. We recommend contacting your current carrier to request an unlock.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Another possibility is that your compatible phone is not up to date. Check your settings and update to the latest available version.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"To verify if your device is eSIM compatible, dial *#06# and check if an EID code appears on the screen.","marks":[],"data":{}}]}]}}},{"id":"feb73036-948f-543e-9d7d-54974045eb83","name":"Esim - ENG - Can I transfer my eSIM to another device once I've already installed it?","question":"Can I transfer my eSIM to another device once I've already installed it?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The WOM eSIM can be configured on different devices. This means you can uninstall it and use your unique QR code to reactivate it on the same device and another compatible device.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"See how to do this in the eSIM setup guides:","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"- ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.wom.cl/bases/bases/documents/2022/julio/Guia-iOS_eSIM-WOM.pdf"},"content":[{"nodeType":"text","value":"iOS","marks":[],"data":{}}]},{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"- ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.wom.cl/bases/bases/documents/2022/julio/Guia-Android_eSIM-WOM.pdf"},"content":[{"nodeType":"text","value":"Android","marks":[],"data":{}}]},{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Important! If you uninstall the eSIM from your device, your plan will remain active. If you want to deactivate it, you must follow the standard procedure, just like with a traditional SIM card.","marks":[],"data":{}}]}]}}},{"id":"e25274e5-f74d-5726-a41e-3cf2c7da3b45","name":"Esim - ENG - If I uninstalled the eSIM from my device, can I reinstall it?","question":"If I uninstalled the eSIM from my device, can I reinstall it?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If I uninstalled the eSIM from my device, can I reinstall it?\nThe WOM eSIM can be configured on different devices. This means you can uninstall it and use your unique QR code to reactivate it on the same device and another compatible device.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"See how to do this in the eSIM setup guides:","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"- ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.wom.cl/bases/bases/documents/2022/julio/Guia-iOS_eSIM-WOM.pdf"},"content":[{"nodeType":"text","value":"iOS","marks":[],"data":{}}]},{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"- ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.wom.cl/bases/bases/documents/2022/julio/Guia-Android_eSIM-WOM.pdf"},"content":[{"nodeType":"text","value":"Android","marks":[],"data":{}}]},{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Important! If you uninstall the eSIM from your device, your plan will remain active. If you want to deactivate it, you must follow the standard procedure, just like with a traditional SIM card.","marks":[],"data":{}}]}]}}},{"id":"489bfe2d-1ad7-58f6-b29a-ba28b1318a94","name":"Esim - ENG - Once the trial period has ended, can I renew the plan?","question":"Once the trial period has ended, can I renew the plan?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"This promotion is for a limited time only.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Remember that during or after your free trial ends, you can:","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Port a number or switch your Wom prepaid to a plan ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://wom.cl/?contrata=true"},"content":[{"nodeType":"text","value":"here","marks":[],"data":{}}]},{"nodeType":"text","value":".\nTop up your prepaid account ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://wom.cl/recargas/"},"content":[{"nodeType":"text","value":"here","marks":[],"data":{}}]},{"nodeType":"text","value":".","marks":[],"data":{}}]}]}}},{"id":"b401f48b-b268-5970-8afa-3d44f8bafcd0","name":"Esim - ENG - Can I use my physical SIM card at the same time as my eSIM?","question":"Can I use my physical SIM card at the same time as my eSIM?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The WOM eSIM has its own number. When you install it, your phone will work in dual SIM mode. This means you can use both numbers and choose which one to use as your primary or secondary line.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Once activated, you can use it in many ways, such as:","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"- If you have two lines, you can set up one number for work calls and another for personal calls.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"- If you have two lines, you can have a separate data plan and a separate voice plan.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Important! Some operating systems do not allow the simultaneous use of two SIMs, causing the signal and data on one SIM to be lost when using the other.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"For example: If you are using Waze with mobile data on SIM 1 and receive a call on SIM 2, Waze will stop working.","marks":[],"data":{}}]}]}}},{"id":"be03bc00-4b20-5cc4-8bb6-e3bd4e5f4f04","name":"Esim - ENG - Can I use two eSIMs at the same time?","question":"Can I use two eSIMs at the same time?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Not all devices and operating systems support the use of two eSIMs simultaneously. Therefore, if you already have an active eSIM in your phone, you may only be able to use one at a time.","marks":[],"data":{}}]}]}}},{"id":"1f2d32a0-5112-5614-834e-b076f0e4834b","name":"Esim - ENG - How can I scan the QR code?","question":"How can I scan the QR code?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Simply open the camera* on one of the compatible phones and scan the QR code. A notification will guide you through the setup process.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You can also review the eSIM setup guides here:","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"- ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.wom.cl/bases/bases/documents/2022/julio/Guia-iOS_eSIM-WOM.pdf"},"content":[{"nodeType":"text","value":"iOS","marks":[],"data":{}}]},{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"- ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.wom.cl/bases/bases/documents/2022/julio/Guia-Android_eSIM-WOM.pdf"},"content":[{"nodeType":"text","value":"Android","marks":[],"data":{}}]},{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"*Using QR code reading apps is not recommended.","marks":[],"data":{}}]}]}}},{"id":"fdd97caa-48e4-5998-8649-b414a3d97a6b","name":"Esim - ENG - What about my current number?","question":"What about my current number?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"By installing the eSIM, your phone will operate in dual SIM mode. This means you can use both numbers and choose which one to use as your primary or secondary line.","marks":[],"data":{}}]}]}}},{"id":"4eda841c-4f85-56c4-9cc5-bfdb3267af28","name":"Esim - ENG - What about my current plan?","question":"What about my current plan?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"By installing the eSIM, your phone will operate in dual SIM mode. This means you can use both numbers and choose which data plan to use.","marks":[],"data":{}}]}]}}},{"id":"87cb563c-b356-5de0-b0c4-dc7d0e1a6319","name":"Esim - ENG - Why has my eSIM stopped working and is there no signal?","question":"Why has my eSIM stopped working and is there no signal?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If it's an iPhone, check in Settings -> General -> About -> at the bottom of the page where it says \"Network: Not Available,\" just above \"Carrier: WOM,\" and tap \"Not Available.\" If it says \"Phone Not Allowed\":","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"- If the device was purchased abroad, you may not have entered both IMEI numbers when registering it. Check ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.wom.cl/sello-multibandas/"},"content":[{"nodeType":"text","value":"here","marks":[],"data":{}}]},{"nodeType":"text","value":" below to see if your device's \"IMEI2\" is registered for use in Chile. If not, you will need to complete the registration process at www.multibanda.cl.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"- If the device was purchased in Chile, your carrier may not have registered both IMEI numbers. Check ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.wom.cl/sello-multibandas/"},"content":[{"nodeType":"text","value":"here","marks":[],"data":{}}]},{"nodeType":"text","value":" below to see if your device's \"IMEI2\" is registered for use in Chile. If not, you will need to contact the carrier or store that sold you the device to resolve this issue.","marks":[],"data":{}}]}]}}},{"id":"b530654e-8a3b-51bd-a521-c50a84b98295","name":"Esim - ENG - I received a message saying I need to register my mobile phone or it will be blocked in 30 days. What should I do?","question":"I received a message saying I need to register my mobile phone or it will be blocked in 30 days. What should I do?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If your device was purchased abroad, you may not have entered both IMEI numbers when registering it. Check below to see if your device's \"IMEI2\" is registered for use in Chile. If not, you will need to complete the registration process at www.multibanda.cl.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If your device was purchased in Chile, your carrier may not have registered both IMEI numbers. Check ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.wom.cl/sello-multibandas/"},"content":[{"nodeType":"text","value":"here","marks":[],"data":{}}]},{"nodeType":"text","value":" below to see if your device's \"IMEI2\" is registered for use in Chile. If not, you will need to contact the carrier or store that sold you the device to resolve this issue.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If both of your phone's IMEI numbers appear ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.wom.cl/sello-multibandas/"},"content":[{"nodeType":"text","value":"here","marks":[],"data":{}}]},{"nodeType":"text","value":", you should not have any problems.","marks":[],"data":{}}]}]}}}]}]}]}]}]},{"name":"zoneEsimGoToPlans","blockKey":"zoneEsimGoToPlans","comment":null,"zones":[{"name":"zoneEsimGoToPlans","views":[{"name":"esimGoToPlans","html":null,"sections":[{"name":"esimGoToPlans","assets":[{"name":"esimGoToPlansContent","showContent":true,"text":{"text":"{\n \"description\":[\n {\n \"text\":{\n \"es\":\"Simple, flexible, \",\n \"eng\":\"Simple, flexible, \"\n },\n \"bold\":false,\n \"color\":\"#A67FC5\",\n \"size\":\"50px\"\n },\n {\n \"text\":{\n \"es\":\"y sin sorpresas\",\n \"eng\":\"and no surprises\"\n },\n \"bold\":true,\n \"color\":\"#4D008C\",\n \"size\":\"50px\"\n }\n ],\n \"button\":{\n \"text\":[\n {\n \"text\":{\n \"es\":\"IR A PLANES\",\n \"eng\":\"GO TO PLANS\"\n },\n \"bold\":true,\n \"color\":\"#FFFFFF\",\n \"size\":\"16px\"\n }\n ],\n \"icon\":\"https://images.ctfassets.net/vlub6abkwzvo/2m5iQupddFVYpOI8UigQh/1c544d5320460122dc9e68c3638fe75a/Union__11_.svg\"\n }\n}"},"comment":null}]}]}]}]},{"name":"zoneEsimHowWork","blockKey":"zoneEsimHowWork","comment":null,"zones":[{"name":"zoneEsimHowWork","views":[{"name":"esimHowWork","html":null,"sections":[{"name":"esimHowWork","assets":[{"name":"esimHowWorkContent","showContent":true,"text":{"text":"{\n \"title\":[\n {\n \"text\":{\n \"es\":\"¿Cómo funciona la \",\n \"eng\":\"How does the \"\n },\n \"color\":\"#0E141D\",\n \"bold\":false,\n \"size\":\"26px\"\n },\n {\n \"text\":{\n \"es\":\"eSIM WOM?\",\n \"eng\":\"eSIM WOM?\"\n },\n \"color\":\"#0E141D\",\n \"bold\":true,\n \"size\":\"26px\"\n }\n ],\n \"data\":[\n {\n \"step\":1,\n \"boxColor\":\"#EFF1F3\",\n \"title\":[\n {\n \"text\":{\n \"es\":\"Elige tu plan de datos\",\n \"eng\":\"Choose your data plan\"\n },\n \"color\":\"#494C66\",\n \"bold\":true,\n \"size\":\"26px\"\n }\n ],\n \"description\":[\n {\n \"text\":{\n \"es\":\"Selecciona el plan que mejor se adapte a tus necesidades.\",\n \"eng\":\"Select the plan that best suits your needs.\"\n },\n \"color\":\"#494C66\",\n \"bold\":false,\n \"size\":\"16px\"\n }\n ],\n \"icon\":\"https://images.ctfassets.net/vlub6abkwzvo/6K7VzLHO4wbm9BZXjBD21Y/1aeaa89d486db046161c23ca02e81ad2/hand-digital.svg\"\n },\n {\n \"step\":2,\n \"boxColor\":\"#E2E6EA\",\n \"title\":[\n {\n \"text\":{\n \"es\":\"Verifica si tu dispositivo es compatible con eSIM\",\n \"eng\":\"Check if your device is compatible with eSIM\"\n },\n \"color\":\"#494C66\",\n \"bold\":true,\n \"size\":\"26px\"\n }\n ],\n \"description\":[\n {\n \"text\":{\n \"es\":\"Una vez que hayas verificado que tu móvil es compatible con eSIM ingresando la marca y el modelo, podrás continuar con la compra.\",\n \"eng\":\"Once you've verified that your phone is eSIM compatible by entering the make and model, you can continue with your purchase.\"\n },\n \"color\":\"#494C66\",\n \"bold\":false,\n \"size\":\"16px\"\n }\n ],\n \"icon\":\"https://images.ctfassets.net/vlub6abkwzvo/4XceTo4S814yzfVPbPmvcZ/fa05979713781c36ab083a69b0465476/Vector__57_.svg\"\n },\n {\n \"step\":3,\n \"boxColor\":\"#C9CFD7\",\n \"title\":[\n {\n \"text\":{\n \"es\":\"Sigue las instrucciones de instalación\",\n \"eng\":\"Follow the installation instructions\"\n },\n \"color\":\"#494C66\",\n \"bold\":true,\n \"size\":\"26px\"\n }\n ],\n \"description\":[\n {\n \"text\":{\n \"es\":\"Al completar la compra, recibirás por email con un QR y las instrucciones para instalar y activar tu eSIM. 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